Shipping Information

We want to make your online Willow + Oak shopping experience an enjoyable one. We understand that this means packaging and processing your items quickly and accurately. You will receive an email notification with shipment tracking information within 2 business days of placing your order.  All merchandise is carefully pulled and packaged by the team in our Petrolia, ON shop.

Shipping Rates

Free Local Petrolia Pickup - We will notify you once your order is ready for pickup. This is typically within 48 hours. You can come into the store to pick up your order, or you can call 519-383-3415 and we will bring it out to your vehicle!

Free Shipping - Orders Over $150 CAD for Canada and USA. 

Flat Rate Shipping - For Orders Under $150, there will be a flat rate shipping fee which varies based on your location.

Ontario - $15.00 

Other Province - $20.00

USA - $30.00

Any large or fragile item(s) are excluded from free shipping. Most signs are heavier and large so they will be subject to a larger shipping fee. This will be indicated on the product page prior to purchasing.

Duties/Taxes

You may be liable for import duties on some items. You are responsible for paying the import duties to your country.

International Orders

We have international shipping rates set up for all countries.  The shipping rate for your order is calculated at the last step of checkout. Note that we are not able to ship large furniture items internationally.

International orders are final sale. Returns for store credit are offered to customers within Canada & US.

Possible Shipping Delays

Some of our suppliers are experiencing lower than normal stock levels & shipping delays due to COVID-19. We will notify you of any expected delays within 48 hours of your purchase, and will do our best to update you throughout the fulfillment process. If you decide you don't want to wait for the out of stock item, we are able to provide a full refund back to the original payment method. Alternatively, we can suggest a similar item for replacement or provide a store credit.

Loi Loi Rugs

Please allow 3-4 weeks for delivery of in stock Loloi Rugs & rug samples as your rug ships directly from Loloi. Once your rug enters into Canada, you will receive a FedEx tracking #. No duties will be charged to Canadian or US customers. If there are additional items in your order, they will ship separately.

WHO DO I CONTACT?

Kindly send all shipping inquiries to willowandoakpetrolia@gmail.com. We look forward to hearing from you! You can reach us directly at our headquarters in Petrolia, 519-383-3415