It's no biggie, we understand how important it is to find the right fit! Here's the lowdown on returning your items to us, we promise it's short & sweet:

If for any reason you're not satisfied with your purchase, please contact us within 30 days of receiving your product(s) to obtain return information. We offer store credit on all products excluding furniture, lighting & sale products.

Returns for store credit are offered to customers within Canada & US.

A store credit will be issued to you in the form of a gift card once we receive your returned product(s). Your store credit never expires, and can be used on any future purchase(s).

We will happily accept returns of unused items in the same condition in which they were shipped. The customer is responsible for the costs associated with returning the item(s).  We are not able to provide return labels unless the item is damaged or defective.

Online Purchases

If you are not happy with the purchase you made online (via it being shipped to your home) we will send you a return shipping label at your expense. And exchange or give store credit where necessary. 
Please Ship To:
ATTN: EXCHANGES
Willow and Oak
4215 Petrolia Line 
Petrolia, Ontario 

N0N1R0 

Rug samples do not have a deadline for return - they can be returned for store credit at any time.  This credit can also be applied to a rug purchase or toward any other purchase.

Please email willowandoakpetrolia@gmail.com for return shipping address prior to shipping your product(s) back. 

All clearance items are final sale.

All furniture is final sale.

All bedding is final sale.

PRODUCT DISCREPANCIES / DEFECTIVE PRODUCTS / DAMAGED PRODUCTS

If your product arrives damaged or defective please contact us within 24 hours of receiving your product.  Please include photos of the damage or defect.  We will send you a return label to have the product sent back to us. We can issue a full refund for the product or we can send out a replacement to you.

We cannot provide return labels or full refunds for products that appear different in person compared to our website photos.  All of our products are shot by our photographer in natural light and we do our very best to represent colours accurately.  Under different light conditions, products can look slightly different. There can also be slight colour variations between the same products that are inherent in the manufacturing of small batch & handmade items.

If you do not wish to keep the product due to a variation, you can return the product to us, and we will issue a store credit once we receive it. 

WHO DO I CONTACT?

Kindly send all return inquiries to willowandoakpetrolia@gmail.com. We look forward to hearing from you! You can reach us directly at our headquarters in Petrolia, 519-383-3415