FAQs
HOW LONG OF A TURNAROUND DO YOU HAVE FOR CUSTOM SIGNS?
Our turnaround time is 4-6 weeks. During the holiday season, 8 weeks time must be allowed due to higher volume of orders.
WILL I GET TO SEE A MOCK-UP OF MY DESIGN?
Yes, once you have made your choices via the custom listing of your choice, and paid in full, we will send a mock-up within 5 business days of your design with the options chosen. Once design is approved by you, we will move into making your custom piece.
HOW MUCH ARE SHIPPING COSTS?
Shipping is FREE on orders over $150 CAD to Canada & USA. Under this amount, there is a flat rate based on your location:
Ontario - $15
Other Provinces - $20
American - $30
DO YOU OFFER WHOLESALE FOR YOUR SIGNS?
Yes, we do! Please contact us here for more details on wholesale.
DO YOU ACCEPT RETURNS?
Due to the nature of being a small business, we do not accept returns of any kind for any product in our store (decor, accessories, rugs, furniture, etc) or custom wood signs. If your not happy with your final sign choice, we will gladly make another, but at full price. Custom signs and furniture, rugs (LOLOI) and items on sale are final sale, no store credit or exchanges can be made.
Please view our return/exchange policies here for more details.
